What are the features of a Bus Ticket Booking Mobile App?

 What is Bus Ticket Booking App?

Basically, a bus ticket booking app is a mobile-based application functioning through a centralized network management system. This system facilitates everything under this single platform be it checking bus seat availability, buying tickets, making online payments via multiple secure payment modes, as well as ticket canceling, lest required. Also, there is an option that if customers face an issue, they can instantly get it resolved within the app itself.

To be clear, this bus ticket booking system is way different from the traditional database, which, on the contrary, is computerized to do the ticket booking and to track real-time bus location. It maintains user details, booking details, bus details, reservation details, and thus it is seamless, convenient, and travel easy. While booking via app, the traveler can easily choose the bus as per their convenience, looking into the departure time, bus ratings, bus type, and amenities/facilities provided during the onboard journeying.

Attributes of a Successful Bus Ticket Booking Mobile App

1. Allow travelers to choose drop & pickup location

Having this option within the app to select drop & pickup location offers ease and convenience to the travelers. This also makes the travelers choose this app over the rest.

2. Felicitate co-traveler management

There are a few travelers who feel comfortable having a co-traveler of a particular gender, like often females prefer female co-traveler next to them, while some of the male passengers might prefer male co-traveler next to them. Hence, offering this feature to manage co-traveler can do wonders to the success rate of the bus-ticket booking app.

3. Provide information inside the facility

In case certain information (regarding the travel or food availability or anything related) needs to be passed to the passengers during the travel, the app can be an easy medium to pass on the information. Hence, having this feature can be beneficial to the popularity of your app. To develop a Bus Ticket Booking Mobile App check with Mobile App Development Company in Gurgaon.

4. Allow passenger to Review & Rate

There are a few benefits of offering this feature to review and rate your service within the app. First, it would be convenient for users to have a platform to express their views and concerns related to the app. Second, instead of going to the play store and giving their reviews directly there (which can be harmful in case of negative reviews and ratings), they will first have the option to do it within the app.

5. Ensure passenger Safety & Security

It is crucial for the app to ensure the safety and security of customer data and it must be taken immense care of.

6. Provide Travel Insurance

In the times we are living in, everyone is concerned about their health, hence it can be a great highlight to the bus ticket booking app to offer this feature of providing travel insurance.

General Features of Bus Ticket Booking App

Customer/Passenger Panel

  • Registration/Login
  • Online payment via various modes
  • View top routes, top cities & offers
  • Secure login
  • Search bus availability by source, destination, date range, stops
  • Manage profile
  • View Available buses with different transport agencies
  • Multicurrency payment support
  • Sort & filter buses based on Amenities, dropping and boarding points, fare, time, seats available
  • Ask for customer support
  • Graphical Map of booked & available seats
  • Request refund or cancel tickets
  • Choose seat and book tickets
  • Track bus live location
  • Option to choose ticket types
  • Add money to the digital wallet
  • Fare calculator as per boarding & dropping points
  • Print and download ticket via the app and email
  • Search tourist destination packages and offers
  • Automated reminder for boarding bus
  • View package details (travel, stay, add-on) and select seat
  • Buy vouchers to share with friends and family
  • Write reviews and feedback
  • Redeem loyalty points
  • Ticket delivery at home
  • Enquire for bus booking via call and email
  • Push notifications of booking confirmation through SMS and email
  • Share with friends to earn reward points

Operator/Travel Agency Panel

  • Registration and secure login
  • Push Notification and alerts
  • Create/Manage profile
  • Manage Ticket scanning
  • On Dashboard view total bookings, refunds, total revenue
  • View Sales summary
  • Manage bus routes and booking
  • View Customer reviews and ratings
  • Manage ticket booking
  • Create/Manage tourist packages
  • Reporting and analytics
  • Check real-time passenger boarding
  • Live bus tracking

Admin Panel

  • Register and Secure Login
  • Push Notifications
  • Manage profile
  • Manage user permission
  • View admin dashboard
  • Manage email and SMS marketing
  • Manage users and travel agency/operators
  • CMS and CRM integration
  • Manage ad promotions and affiliate partners
  • Payment gateway integration
  • Create/Manage vouchers and discounts
  • Live bus tracking
  • Manage Customer reviews and ratings
  • Manage commissions and ticket types
  • Manage transactions and billing (refund, payout to operators, profit and income)
  • Manage ticket refund and cancellations

Advance Features To Develop Bus Ticket Booking App

Social Signup/Login

Offering a social signup/login option makes it easier for the users to use the app just whenever desired. This way there don’t have to fill in the long details to signup or login.

Push Notifications

Whenever information needs to be conveyed to the users be it regarding deals or revised departure time, it can be sent to all of them with just a click of a button. The travelers will receive the notification in real-time.

Live Bus Tracking

This feature allows the passengers to stay up-to-date on the current location of the bus in real-time.

Real-Time Seat Check

Using this feature, the users can check the seat availability in real-time while booking the tickets. This way they can pick the seats as per their preference (whether in the front row or near the window).

Ticket Validation by QR Code

In this feature, the app can be used to scan the QR code for validating the tickets.

CRM Integration

This feature offers seamless connectivity between the CRM (customer relationship management) software and third-party applications. The integration leads to automated actions which ultimately expands the functionality of the app.

Chat Support Integration

This again is a helpful feature to have as the chat functionality enables the app users to connect 24×7 whenever the need arises.

Marketing & Promotion Tools

This functionality works amazingly well to please users and enhance app engagement. The app owners can offer customer loyalty programs, coupons, special offers to the users quite regularly, thus keeping them captivated.

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